ITIL4 Foundation & ITIL4 Strategist
التخصصات
أعمالالفئات الفرعية
الإدارةCourse Overview
ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.
Key Takeaways
- Understanding ITIL and its position as a Best Practice.
- Improve everyday practice in the IT Service area.
- Understanding the language of the IT and improve communication between various IT roles (e.g. developers, support agents, architects, designers, etc.).
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